Questions and answers (Q&A)
Q: The season ticket is valid from 7 p.m. - does this mean the time when I board the public transport or when I get off?
A: You can only use the subscription on journeys scheduled to start at 7.00 p.m. or later. For a journey starting earlier than 7.00 p.m., a separate, valid ticket is needed to cover the distance from the point of departure to a stop further along your journey where the scheduled departure time is 7.00 p.m. or later.
Q: How long is the U-Abo Freizeit valid for at night?
A: The U-Abo Freizeit is valid from 7 p.m. until the end of the day’s services.
Q: Why is the U-Abo Freizeit only valid from 19.00 and not from 18.00?
A: The timing has been chosen so that the travelcard is valid after the evening peak period, which lasts from about 5.00 p.m. until about 7.00 p.m.
Q: I would like to use the U-Abo Freizeit primarily in the late evening and on the TNW night services. Is this possible?
A: Yes, the U-Abo Freizeit is valid from 7 p.m. on the entire TNW network and also on the night network on Friday/Saturday and Saturday/Sunday nights until the end of service in the early morning. There is no surcharge to use the night network.
Q: Is the U-Abo Freizeit also valid all day on public holidays?
A: The all-day validity only applies on Saturdays and Sundays. Public holidays that fall between Monday and Friday are not covered, and on those days, the U-Abo Freizeit is only valid from 7.00 p.m. onwards. To avoid misunderstandings, cantonal or country-specific public holidays cannot, unfortunately, be taken into account.
Q: Can I travel with the U-Abo Freizeit to e.g. Lörrach in Germany or Saint-Louis in France?
A: The U-Abo Freizeit has the same geographical validity as the normal U-Abo Subscription. In other words, it can be used from Monday to Friday from 7 p.m. and all day on weekends in zones 1-3 of the RVL in Germany as well as on the DistriBus network in France.
Q: The U-Abo Freizeit is sold with a three-month validity - can I buy the subscription for 1 month?
A: It is currently not possible to buy a subscription for one month. The creation of this 3-month validity period allows us to offer a very attractive price during the trial phase.
Q: Where can I buy the U-Abo Freizeit?
A: The subscription is available digitally via the website u-abo.ch or via sbb.ch. You can also buy it at sales points at Barfüsserplatz (BVB), BLT Heuwaage or in Oberwil, at staffed SBB counters or at SBB ticket machines if you have a SwissPass. For technical reasons, it is currently not possible to purchase a U-Abo Freizeit via the U-Abo app. However, after purchase, the subscription can be displayed on the U-Abo app.
Q: Can the U-Abo voucher portal be used with the U-Abo Freizeit?
A: Yes. Customers must set up a personal login for this at u-abo.ch and can then access the U-Abo voucher offer.
Q: Is there a reduced fare for holders of a Half Fare Travelcard and/or for young people or senior citizens?
A: Due to the low price of the U-Abo Freizeit, there is a uniform price with no further discounts.
Q: Can the U-Abo Freizeit be exchanged for a U-Abo Subscription?
A: To cater for people’s changing mobility needs, the U-Abo Freizeit can be exchanged for a standard U-Abo Subscription at any time. The proportional residual value of the U-Abo Freizeit will be credited to the U-Abo. For technical reasons, exchanges are only possible at staffed sale points.
Q: Why is the TNW carrying out a market test with a Freizeit travelcard and not with a general Flexi travelcard?
A: A market test with a Flexi season ticket is being carried out in two other transport associations in western Switzerland. The TNW U-Abo Subscription – valid throughout the entire region – is a special case in the Swiss transport landscape. Also bear in mind that a U-Abo Subscription makes economic sense when used on as few as three days per week for adults. It is even more advantageous for young people and senior citizens, and/or for journeys of more than one zone or if multiple journeys are made daily. A flexi-ticket with validity, for example, of three days a week, would not be a sensible addition to the U-ticket. The U-Abo Freizeit will be tested as a supplement to the standard U-Abo Subscription.
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